Flowers Little Ilford is proud to be a trusted local florist, dedicated to serving both households and businesses in and around the Little Ilford area. We understand how important it is for every bouquet and arrangement to arrive in immaculate, fresh condition. That's why we back each order with our Fresh Flowers Guarantee. If your flowers do not arrive looking their best or fall short of our strict freshness standards, we promise to make things right by you.
Your satisfaction is our top priority. If your order arrives damaged or not in the pristine condition you expect, please contact us on the day of delivery. We kindly request a brief explanation and, where possible, a clear photo of the arrangement as it arrived. This helps us resolve any issues quickly and prevent future occurrences. Rest assured, all claims are handled promptly and courteously—your happiness matters to us, every time.
We guarantee that every bouquet leaves our shop at peak freshness and meets our strict quality checks for beauty and longevity. Typically, our flowers remain fresh for at least 5-7 days when cared for according to our provided instructions. If you feel your flowers have wilted prematurely within this freshness window despite proper care, let us know immediately so we can help resolve the issue.
If your flowers are damaged on arrival, aren’t as described, or lose freshness unexpectedly within the guaranteed window, you are eligible for a full refund or a replacement arrangement. We handle claims on a case-by-case basis to ensure every customer is satisfied. Once a claim is verified, we will arrange for a prompt replacement delivery or process a refund to your original payment method. Please note, for any requests to return the original products, we make it as convenient for you as possible.
We strive to deliver outstanding customer experience with every order. If you have any complaints about our products, delivery service, or customer support, we want to hear from you. Please provide a brief description of your concern, along with your order details and date of delivery, via our web contact form or by visiting our shop. Our management team investigates all complaints thoroughly and will be in touch within 24-48 hours to resolve your issue to your satisfaction.
As a local business, we believe in building trust through transparency, courtesy, and consistently high standards. We are committed to delighting our community with beautiful, fresh flowers, and personalised service. Your feedback is invaluable in helping us deliver the very best in floral quality and customer care across Little Ilford and nearby areas.
Thank you for choosing Flowers Little Ilford. If you have any further questions about our Returns, Refunds & Complaints policy, please get in touch or visit us in store. We are here to make sure your experience with us is as fresh and bright as our blooms.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
