Welcome to Flowers Little Ilford, your trusted provider for online flower delivery in Little Ilford and the surrounding areas. These Terms and Conditions govern your use of our e-commerce platform and the flower delivery services offered through our website. By placing an order with us, you accept and agree to abide by the terms set out below. Please read them carefully before purchasing, as they contain important information regarding your legal rights and obligations.
These Terms and Conditions apply to all customers shopping with Flowers Little Ilford via our online store. They cover flower delivery services within Little Ilford and the neighbouring areas. Your use of our site and placing orders confirms your acceptance of these terms. We reserve the right to update these terms at our discretion; any changes will be posted on this page.
1. Product Selection: Browse our website for our current range of flower bouquets, arrangements, and related products. Each product listing provides details and images representative of the items available; slight variations may occur due to seasonal availability.
2. Placing Your Order: To place an order, add your chosen items to the cart and follow the checkout instructions. During this process, you will be asked to provide necessary details including recipient information, delivery address, preferred delivery date, and any special instructions.
3. Order Confirmation: Once you submit your order and payment is processed, you will receive an order confirmation via the website and/or to your provided contact. This confirmation does not guarantee acceptance of your order, but serves as notification that we have received it.
4. Acceptance of Order: The contract between you and Flowers Little Ilford is formed when we dispatch the items for delivery. We reserve the right to refuse or cancel an order at our discretion, for example if there is a pricing error, a product is out of stock, or delivery is not possible.
1. Payment Methods: Our website accepts various secure payment methods, including bank cards and applicable digital payments. You agree that any information you provide for payment is genuine and accurate, and that you are authorised to use the payment method selected.
2. Pricing: All prices are listed in GBP (£) and include VAT unless otherwise stated. Prices shown on our product pages are those applicable at the time of ordering. Delivery charges, if any, will be specified prior to completing checkout.
3. Payment Processing: Payment must be received in full for us to process your order. Receipt of your payment does not signify acceptance of your order, as referenced above.
1. Service Area: We deliver flowers throughout Little Ilford and select surrounding areas. If a delivery address is outside our coverage, we will notify you as soon as possible and provide a solution, which may include cancelling the order and refunding your payment.
2. Delivery Times: We make every effort to meet your requested delivery date. However, delivery times are approximate. Events beyond our control—such as weather conditions, traffic, unforeseen demand, or supply chain issues—may impact timing. If substantial delays are anticipated, we will aim to inform you promptly and discuss alternative arrangements.
3. Failed Deliveries: If the recipient is unavailable at the delivery address, our couriers will follow your instructions or, if none are provided, will attempt to leave the flowers with a neighbour or in a safe place. If re-delivery is necessary, additional charges may apply.
While we strive to provide the exact flowers and arrangements pictured, availability can depend on seasonality and supplier stock. In the event a specific flower or item is unavailable, we reserve the right to substitute with a similar product of equal or higher value, ensuring the overall style and value of your arrangement is maintained.
1. Order Cancellation by Customer: If you wish to cancel or amend your order, please contact us as promptly as possible. Cancellations or changes can only be accommodated if your flowers have not yet been prepared for dispatch. Once your order is processed and in transit, cancellations or amendments are not possible owing to the perishable nature of our goods.
2. Cancellation by Flowers Little Ilford: We reserve the right to cancel any order if circumstances beyond our control prevent us from fulfilling it. In such cases, you will be notified immediately and offered a full refund or alternative options where appropriate.
3. Refunds: Refunds, where applicable, will be processed via the original payment method within a reasonable timeframe after approval.
Due to the perishable nature of flowers, returns are generally not accepted unless the product arrives damaged, incomplete, or does not correspond to your order. If you are dissatisfied with your flowers for any reason, please contact us within 24 hours of delivery. We may request photographs for quality assessment. Where a genuine issue is identified, we will offer a replacement, a partial refund, or a full refund, at our discretion.
It is your responsibility to ensure that the delivery details entered at checkout are accurate. Errors leading to failed or delayed deliveries may incur additional charges and cannot be refunded if the product perishes as a result.
By ordering, you confirm you are at least 18 years old and have legal capacity to enter into a binding contract.
1. General: To the fullest extent permitted by law, Flowers Little Ilford shall not be liable for any indirect, special, incidental, punitive, or consequential loss or damages, or any loss of profits, data, or goodwill arising from your use of our website or following delivery of your order.
2. Service Disruption: We are not responsible for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, transport interruptions, strikes, or unavailable stock due to events affecting national or regional supply chains.
3. Exclusions: Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
All content on the Flowers Little Ilford website—including text, graphics, images, logos, and design elements—is the property of Flowers Little Ilford or its licensors and is protected by applicable copyright and intellectual property laws. You may not extract, reproduce, or distribute any content without written permission.
We are committed to protecting your privacy and handling all personal information in accordance with the applicable UK data protection laws. Your data will be used solely for processing your order, fulfilling deliveries, and improving our services. We do not sell or share your information with third parties except as required to provide our service or where required by law.
These Terms and Conditions, and any contracts entered into with Flowers Little Ilford, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions, or if you require assistance regarding your order, please use the contact form provided on our website. Our team will respond promptly to help resolve any queries or concerns you may have related to flower delivery in Little Ilford and the neighbouring areas.
These Terms and Conditions constitute the entire agreement between you and Flowers Little Ilford regarding the use of our website and flower delivery services. If any provision is held invalid or unenforceable, the remaining provisions will remain in effect. A delay in exercising or enforcing any right shall not constitute a waiver of such right.
Thank you for choosing Flowers Little Ilford for your online flower delivery needs across Little Ilford and neighbouring districts. We look forward to serving you with beautiful and memorable floral arrangements, delivered with care and professionalism.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Little Ilford , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Little Ilford .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
